Service is of paramount importance in the title and escrow industry. This requires involvement in all aspects of the closing process to ensure success and sustainability. In the case of Equity Settlement Services (ESS), this has been their primary goal since the mid-80's when they were founded. The day came when their volume exploded practically overnight due to a major lender partnership. They were immediately forced to pivot and reassess their core competency. It was then that ESS founder, Chris Delisle and partners Peter Puleo and Barry Essig, determined it was time to source out their notary signing services to maintain their focus.
Client
Equity Settlement Services
ESS, one of New York’s largest settlement service companies, oversees a wide array of clients, vendors and additional third parties. This, coupled with high volume and firm deadlines creates an intense climate. However, as one of the more innovative companies in this sector, their forward thinking has allowed them to weather severe market corrections, such as the 2008 financial crisis and, most recently, the Covid-19 pandemic.
Challenges
Lack of Technology and Skilled Notaries to Handle Complex Reverse Signings
Results